Question 1

How do I create a new fare?

Accepted Answer

To create a new fare, go to the Price List section in the Price module and then click on the "+" button in the top right corner.
Fill in the new fare details in the appropriate fields. After you selected the passenger type, you can press the button “Recalculate” to see the "One Way" pricing details that also includes all applicable fees, taxes or surcharges during the various validity periods.
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Do not forget to click on “Active” and “Save” buttons for further fare activation.
Be aware, that in order to create a new fare you need to have at least one Fare Basis to connect it with. If you have some list of Fare Basis, then keep in mind to put the new fare under the proper one, which is in turn connected to the particular RBD.

Question 2

How can I find all fares for a specific route?

Accepted Answer

The easiest way to find all prices for a specific route is by using the Route filter. Open the Price List section in Price module and put the requested route into the filter tool and click on the "Add" button.
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If you have no more additional parameters to apply (e.g. Travel Period), click on the Filter button to load the results.
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Question 3

How can I find all fares connected to a specific fare basis?

Accepted Answer

The easiest way to load all created fares is to use the “Show fares” button. This option is available in the Fare Basis section. In order to use it, find requested fare basis and click on the 3 dots to get the list of actions:
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After you click on “Show fares”, the new page with prices will be loaded.
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Question 4

Duplicated fare has not being saved, what to do?"

Question 5

How to suspend a particular fare (e.g. promo)?

Question 6

How to find a particular Fare Basis?

Question 7

What do I do when the RBD I want to connect my fare with is not in the list?

Question 8

How do I create or change a fare rule?

Question 9

How do I give access to a specific fare to a particular agent (user)?

Question 10

How do I create an Airport Tax?

Question 11

How do I exclude taxes from a fare?

Question 12

How to configure VAT amount for Airport Tax?

Question 13

How do I create different validity period for Airport Tax?

Question 14

How do I add a surcharge that will be added to the reservation total?

Question 15

How do I make a surcharge non-refundable?

Question 16

How do I share a Debit/Credit Account?

Question 17

How do I create Debit/Credit account for credit amount?

Question 18

How do I create Debit/Credit account for a deposited amount?

Question 19

How do I configure a service fee?

Question 20

How do I configure a commission program?

Question 21

How to setup a new currency?

Accepted Answer

In order to setup a new currency you need to go to Configuration and select Currency module in there. The number of currencies have been added there already. If the interested currency is missing, click on the “+” button and fill in the required fields.
 
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In the next window, you need to put the currency code (3 letters international code), currency name. Leave lowest value as “0” and put number of fraction digits (recommended 2), the number of digits after the comma. “Exchange rate” part has mandatory fields and you need to fill in with correct information of exchange rate (to your base currency), then date and finally the start time. After you done with this click on the “+” button to apply this new setup.
Also, do not forget to activate the currency by clicking on the specific activation button at the top.
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Question 22

How to change a currency exchange rate?

Accepted Answer

Normally, currency exchange rate update is done for the future period. You can plan the new exchange rate at least one day in advance and set it up in SMS. The update by the system is done depending on the server time zone. It is recommended to setup the new exchange rate 1 day before its activation as usually new rate will come into force after the midnight, on the next day.
On the picture below it is shown that the new rate for SEK currency is planned to be activated from 14SEP20 at 08:00 AM. After the new data is added, there is a need to click on the "+" button and after to click on “Save” button.
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Question 23

Do I need to revise currency exchange rates or is it done automatically?

Question 24

How to deactivate a currency?

Question 25

How to create a new aircraft?

Question 26

How to create an aircraft version?

Question 27

How to create different cabins/capacities for the same aircraft?

Question 28

How to add a new airport to be used in the SMS5 modules (Schedule/Price related)?

Question 29

How to create a new fare?

Accepted Answer

To create a new fare, you need to use Price List section in the Price module. When you are there, click on the "+" button in the top right corner.
Fill in the new fare details in the appropriate fields. After you selected the passenger type, you can press the button “Recalculate” to see the "One Way" pricing details that also includes all applicable fees, taxes or surcharges during the various validity periods.
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Do not forget to click on “Active” and “Save” buttons for further fare activation.
Be aware, that in order to create a new fare you need to have at least one Fare Basis to connect it with. If you have some list of Fare Basis, then keep in mind to put the new fare under the proper one, which is in turn connected to the particular RBD.

Question 30

How can I find all fares for a specific route?

Accepted Answer

In SMS5 many things can be found by filtering searched results. The easiest way to find all prices for specific route is to get the results by using the Route filter. Open the Price List section in Price module and put the interested route into the filter tool and click on "Add" button.
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If you have no more additional parameters to apply (e.g. Travel Period), press the Filter button to load the results.
 
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Question 31

How can I find all fares connected to the specific fare basis?

Accepted Answer

As you might know, all fares can be filtered in the Price List section under the Price module. However, the easiest way to load all created fares is to use “Show all fares” button. This option is available in the Fare Basis section. In order to use it, find interested fare basis and click on actions button (3 dots):
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After click on “Show all fares”, the new page with prices will be loaded.
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Question 32

Duplicated fare has not being saved, what to do?"

Question 33

How to suspend the particular fare (e.g. promo)?

Question 34

How to find a particular Fare Basis?

Question 35

The RBD I want to connect my fare with is not in the list. What to do?

Question 36

How to create/change a fare rule?

Question 37

How to give access for a specific fare to a particular agent (user) only?

Question 38

How to create an Airport Tax?

Question 39

How to exclude taxes from a fare?

Question 40

How to configure VAT amount for Airport Tax?

Question 41

How to setup different validity period for Airport Tax?

Question 42

How to add a surcharge that will be added to the reservation total?

Question 43

How to make a surcharge non-refundable?

Question 44

How to share Debit/Credit Account?

Question 45

How to create Debit/Credit account for credit amount?

Question 46

How to create Debit/Credit account for deposited amount?

Question 47

How to configure a service fee?

Question 48

How to configure a commission program?

Question 49

How I can find a flight?

Accepted Answer

In SMS5 all flights related things are locatedwithin the Flight module. When you need to do something with your flight, whether a time change, an inventory change or finding passenger name list, you firstly need to retrieve the flight or group of flights (depending on a need).
First open Retrieve flight section under the Flights module and filter your flights, using one or several filters
 
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In the example below, you can find a perforemd search by "flight designator" and for a specific "departure period".
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By clicking on the "Filter" button, the system will load all flights that match the prespecified search criteria.
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Question 50

How to change the flight time?

Accepted Answer

There are several options you can do with flight when managing the Flights module. After you retrieved the particular flight, you can get access to the flight view as seen in the picture below.
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There are 4 options available: change time, change aircraft, change flight and reinstate the flight.
Click on Change Time to proceed to time change. Specify the reason for change and new departure and arrival time.
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After, click “Ok” the system will ask you to confirm the re-creating inventory. If there is need to re-create inventory (e.g. you have new instructions added) then click “yes” and “no” if there is no need to change the inventory of this flight.
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When you completed, the new flight time will appear in the flight view.
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If you need to change the flight time for a whole season/months or several weeks, then such change needs to be made via the Schedule module. Refer to the relevant question.

Question 51

How to change the aircraft type?

Accepted Answer

There is another option to change aircraft type available in the flight view (Price module, Retrieve flight). After clicking on Change Aircraft button, the new window will appear. Select the Reason details, put the new Aircraft type and select Version as well (highlighted on the picture below).
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Changing the aircraft type would most likely require to change the inventory template (but not necessarily). The system will ask you if you want to do this.
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After you selecte done of proposed option, system will proceed with the change.
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Question 52

How to access the flight inventory?

Accepted Answer

In SMS5 all flights related things are located within the Flight module. When you need to manage the flight inventory, firstly you should retrieve your flight via Flights module. Search for your flight using the filters. For direct access to the flight view, select the departure date and put the flight designator. Then, click on Filter.
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In a new window, you can find several tabs, one of which is Inventory. Click on it to direct to the Inventory Manager. Then you will get to the flight inventory.
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Question 53

What is the difference between "Passenger tab" and "Coupons tab"?"

Accepted Answer

You will find 5 (five) tabs when opening the flight view. There are: General, Passenger, Message, Coupons and Inventory.
The Passenger tab contains information about all reservations: ticketed and non-ticketed for the particular flight. In turn, the Coupons tab contains only ticketed passengers list as well as coupon status and fare details.
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Question 54

How to find and send a PNL list?

Accepted Answer

In SMS5 all flights related things are located within the Flight module. PNL or Passenger list also can be found there. Find your flight using the filters via Retrieve flight section.
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When you are in the flight view, go to the Passenger tab. There you can find all passengers that have reservations for selected flight.
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In order to send PNL list, click on the button PNL/ADL. Then select the Method and put other details for delivery if needed. After you complete, press the button “Send Now”.
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Question 55

How to create Inventory Template for the flight(s)?

Accepted Answer

In SMS5 all flights related things are located within the Flight module. To create the inventory instruction for your flights go to the Inventory Templates section located under Flights module.
To start creating a new template, click on the "+" button located in the right top corner. Activate your new template (click on the activation button) and specify the details: validity period, aircraft type and compartment).
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Question 56

How to add new RBD to the Inventory Template?

Accepted Answer

After you saved your template, it will appear in the list. To continue setup, you need to expand the details of your template by clicking on the arrow button (highlighted in the picture below).
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The New template still does not contain any instruction. After the window is extended, there you can find 2 (two) tabs: RBD Settings and Rule. You can start adding RBD to the first tab.
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The minimum scope that you need to specify when creating new RBD:
1. Code (select from dropdown list)
2. Max Space: number of seats for this RBD, can be in % or real space (number of seats). For real space activate the button.
3. Threshold – used only if you apply nesting. In standard case, select Disabled.
4. Open for booking: at least one of parameters (month, daysand hours) should be specified.
Other parameters in this menu are optional. Check the example below.
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After all mandatory fields contain information, click on “Save” button and check the RBD Settings tab of your New Template. New RDB should now appear in the list.
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Follow same steps to create more RBD if needed.

Question 57

How to add new routes to the Inventory template?

Accepted Answer

After you finished with RBD Settings tab, go to Rules tab and click on Add New Rule button.
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For proper setup of Rules tab, all highlighted fields should be filled in.
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Select the flight designator and flight number from the dropdown list. Point out that you need to create rules separately for your inbound and outbound flights (if you expect to apply same inventory template). Select Origin and Destination that matchthe flight designator and flight number. Incorrect routing may result in failing of inventory application. If there is no specific purpose to limit the space, then put there 100% (point out that you can manage the spacing after in the Inventory manager). Also, if you have no other template and if there is no purpose to limit a template with specific day of week, put there all 7 days (1 – Mo, 2 – Tu, 3 –We, etc.).
After you completed, click on Save. The Rules tab will be updated with new rule.
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If you want to add more routes to the Rules tab, follow the same steps.

Question 58

How to create a flight connection?

Accepted Answer

If you plan to sell tickets on connection flights, you must have the setup configured. Point out if there is no proper setup, you will be not able to make a reservation for such travel. To create connection between 2 (two) flights, go to the Connecting flight section under the Schedules module. Click on "+" button to start creating new connection. Make sure that your flights indeed can be connected on specific dates and within the specific time.
All highlighted fields in the edit window are mandatory. In our case, we have scheduled flight from Warsaw to Kyiv and from Kyiv to Wroclaw. Thus, we want to sell tickets on Warsaw to Wroclaw, having connection in Kyiv.
You need start with the departure point (departure airport of your first flight, Warsaw, WAW) and destination point (arrival point of your second flight, Wroclaw, WRO). Then, indicate the airport code where the future flight connection will be organized (Kyiv, KBP). The next step is to specify day of operation and min/max time between arrival of first and departure of the second flight. Before clicking on Check connections button, put the validity period during which you want to have this flight connection to be valid.
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This menu is only for system check. If the connection appear in the list,then you would be able to make reservations (setup of fares, inventories etc. should be also properly done).

Question 59

How to create a new schedule?

Accepted Answer

There are several steps for adding a new schedule:
1. Creating a new flight
2. Adding leg (s)
3. Saving leg / Saving Flight
4. Activating
A seasonal commercial schedule and schedule amendments need to be created under Schedule module.
1. When you are in a Schedule module, select the “+” button located in the top right corner. In a new window add the general flight information (flight designator, period, weekdays – min scope)
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2. After initial information inserted, click on the button ADD LEG on the left side above the flight information.
3. In a new window complete the min scope of information for your leg (departure/arrival airport/time; Operated by, STC (type of service, usually J, stand for scheduled flight), Aircraft type and Aircraft version. On the picture below there is an example how the min scope for schedule leg looks like.
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After you have inserted the leg information, click on "Save". Your new schedule will appear in the list in a similar way as shown on the picture below:
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It is important to click on the Save button in order to save the whole flight record. After clicking on Save button, you must receive the next view:
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Be aware of 4 important things:
1. Buttons for managing the schedule will appear in the top line
2. Orange indicator next to flight designator – means flight is inactive. It  is now easy to modify/remove this schedule fully.
3. Save button is disabled.
4. This is only outbound flight. Inbound needs to be created in a same way or using functionality Create return flight.
4. The schedule activation is the very last step. After flight information is verified, click on the ACTIVATE button in order to activate your news schedule. Orange dot will be changed to green one. Also, be aware, that before activation, flights can not be found via FLIGHTS module and inventory as well as many other flight’s related things can’t be managed.
Check below the activated schedule view:
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Question 60

How to change/manage schedule?

Accepted Answer

If you work mainly with schedule and schedule amendments, then you primarily use the Schedule Module. In some cases when changes need to be done for the single flight only, it is easier to retrieve a flight via the Flights module and use the buttons “Change time, Change aircraft, Cancel” in order to perform needed operation.
Schedule module allows you to do complex modifications with flights periods and timings, extending or splitting the schedule. Be aware, that complex changes require logical approach, meaning if you have seasonal schedule (for around 6 months) and some changes need to be done for a couple of weeks in between, then split will be required. Or if some of your flights operated 3 times per week (e.g. Wed, Thu, Fri) and you need to add Monday, then there is a need to use Extend functionality. However, if Monday needs to be added only to the last 1-2 months of your schedule then, both Split and Extend operation will be required. Remember, this is not related to the single flight change which can be done via the Flights module using the buttons mentioned above. Schedule module also allows doing such changes to the single flight using buttons Ad-hoc Change / Ad-hoc Cancel.
The process of schedule amendments consists of several steps:
1. Find / Retrieve the flight number / period
2. Define a change that needs to be don
3. Open Change wizard window (select from Split, Extend, Adhoc Cancel etc).
4. Make change
5. Complete process by clicking on “Save” button (do it each time when you see the button)
Example:
For managing Schedule module, you need to use the filters. Filters are important part as they allow to pre-select the exact piece of the schedule which your company is currently operating or to which some changes need to be done. As soon the interested flight schedule retrieved, double click on it or use the 3 dots (action button) on the right side to proceed to the possible actions.
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List of functions under the action button (3 dots) allows to do absolutely the same as you can find in the flight’s view (top line with allowed operations):
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Question 61

How to change time/aircraft for the period of flights?

Accepted Answer

If there is a need to change the schedule (both time and aircraft) for a longer period of time, then such changes can be done via the Schedule Module. First of all, find your flight by using the flight designator, departure/arrival airport, using the module’s filter tool.
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Selected flight is operated from 02SEP till 20SEP. If there is need to make time change for the last week of operation (e.g. from 14SEP till 20SEP) then firstly proceed to the Split action. Pay attention, if there is an active schedule in the system, then the current date should be excluded from the potential changes. Get inside the flight record and Click on Split button. In the new window (step 1) define the desired period of time you would like to perform changes after. Then, by clicking on Next button, SMS will show how the new schedule will look like (step 2). When you confirm changes, your new schedule will appear in the list (step 3). Now, you can go inside this new schedule record (by double click on clicking on 3 dots and Edit function) and proceed to the time change or aircraft change (step 4). Change time is done in same way when the new schedule is being created (step 5). On the step 6 there is a need to click on the Save button to get the schedule change process completed. The final result is shown on Step 7 where we have flight DX1104 is operated on different times.
 
Step 1
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Step 2
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 Step 3
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Step 4
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Step 5
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 Step 6
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Step 7
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Question 62

Do I need to install any software to use SMS5 on my PC or MacBook?

Accepted Answer

SMS5 is based on HTML technology, and does not require that you install anything on your PC or MacBook. It means that you can access the system from any computer as long as you have the correct URL and your login and password.

Question 63

Which web browsers are supported for SMS5?

Accepted Answer

WorldTicket recommends using Google Chrome for running SMS5. Safari, Firefox and Microsoft Edge are all supported as well. Please notice that Internet Explorer is not included in the recommended browser  list since Microsoft Edge is replacing it.

Question 64

Are there any browser settings I need to configure before using SMS5?

Accepted Answer

For the most efficient usage of SMS5, it is suggested that your browser allows you to open new windows in the browser when you have SMS5 open and click on the links. We suggest that you choose the option “Pop-up’s always allowed“. This configuration may vary slightly in different browsers.

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