To create a new fare, go to the Price List section in the Price module and then click on the "+" button in the top right corner.

Fill in the new fare details in the appropriate fields. After you selected the passenger type, you can press the button “Recalculate” to see the "One Way" pricing details that also includes all applicable fees, taxes or surcharges during the various validity periods.

Do not forget to click on “Active” and “Save” buttons for further fare activation.

Be aware, that in order to create a new fare you need to have at least one Fare Basis to connect it with. If you have some list of Fare Basis, then keep in mind to put the new fare under the proper one, which is in turn connected to the particular RBD.

The easiest way to find all prices for a specific route is by using the Route filter. Open the Price List section in Price module and put the requested route into the filter tool and click on the "Add" button.

If you have no more additional parameters to apply (e.g. Travel Period), click on the Filter button to load the results.

The easiest way to load all created fares is to use the “Show fares” button. This option is available in the Fare Basis section. In order to use it, find requested fare basis and click on the 3 dots to get the list of actions:

After you click on “Show fares”, the new page with prices will be loaded.

Fare duplication functionality allows you to create fare with similar parameters but not with the same one that you already have created in the system. At least of parameters from the next - passenger type/validity period/route - has to be adjusted/changed to be able to save the new fare.

It may happen that you have a promotional campaign for which a special fare will be created. If you no longer need to have this fare, it still can remain it in the system for future actions. The simplest way to suspend the fare is to de-activate it. So, find your fare in the Price List and click on "Edit".

You will get the edit window of the selected fare, where you can use the slide button button to de-activate the fare. Then press "Save".

When you complete all steps, the fare will be highlighted with red colour as it shown on the picture below.

There will be many different Fare Basis created in your system and if you need to navigate between them, use the filter button available in the top panel.

On the picture above you can see filtering of results by Commercial Name that contains “Flex”. In the same way, you can perform filtering for Fare Rule or RBD. If you want to place results according to the order, then put the mouse next to filter Button to activate the sorting icon.

It changes according to numbers of clicks you make.

It may happen that RBD that you decided to use for your new fare basis is not in the dropdown list. On the picture below, you can see that RBD “P” is invalid to be added.

This means that "P" RBD has not been used in the Inventory Templates (Under Flights module). To fix it, you need to add the "P" RBD to any inventory template or to the new one you are going to use. As soon a new RBD is saved in the database, you will be able to see and select it for your new fare basis as well. On the picture below, it is shown that message “invalid option” disappeared.

Fare rules are located under the Price module and contain the conditions of the fares that are linked to a certain one.

From the number of different sections for each fare rule, as a minimum you should make sure to complete General (contains mandatory fields), Application (defines trip type), Reservation & Ticketing, Other discounts (defines discounts for CHLD, INF) and Penalties. All other settings are optional.

The fare rule needs to be created before you create a fare basis/fare, since there is a need to link a fare basis with an existing fare rule.

In order to create a new fare rule click on “+” button on the right top corner and complete the 5 sections listed above. After, click on the "Save" button. In order to change the existing fare rule – double click on "Edit" in the 3 button actions list:

In order to give or remove access for a specific fare(s) use the Distribution Groups module. Distribution Group controls whether a user has access to a specific fare or not. A user can be a member of different distribution groups if they need to be able to use different fares.

Distribution Groups module is placed under the Price module and has 2 tabs in it: Members and Fares. By default the PUBLIC Distribution Group is created and all standard fares and all new users are added to this (first in the list). If a new user has not been added to any of the existing distribution groups, then during the reservation zero results in the fare window will be shown.

Special fares can be given to a user by creating a new distribution group. On the pictures below it is shown that access to my newly created distribution group SPECIAL will be given only to the WorldTicket company (Members tab) and the fare which will be available exclusively for users of the WorldTicket company is XVNOOSL (Fares tab).

Access can be given to an entire company/office or down to a user level. The user level means that e.g. only 1 particular user from the WorldTicket company will get access to this specific fare.

In order to add a fare or users to the tabs, you need to click on the “+” button after the requested item is found in the drop-down list. After it is added click on the "Save" button before closing the window.

To create an Airport Tax, go to the Price module and select Airport Tax section. Click on the “+” button and fill in the mandatory fields in the window.

The following things should be specified: tax code (put the real code for this tax), passenger type (adult in this example, but please note you will need to create a separate tax for Child, Infant etc.), tax type (departure, arrival, transfer), origin (the airport to which this tax will be connected), domestic or international (in case of domestic, VAT can be activated). You can also create route tax (between two airports, for this there is a checkbox on the right side).

The second part of the process include amounts (check the “Fixed amount” box if you want to have fixed amount for your new tax, if no – then you will have percentage of net fare), validity period and description.

After you click on "OK", your tax will appear in the list (see picture below).

The setup of airport taxes and other fees is done in the Airport Tax section inside the Price module. However, if there is need to include/exclude taxes/fees from fares, you need to make the appropriate changes to the Fare Basis. Locate your fare with a specific Fare Basis (access from Price module) and uncheck the button “Include airport taxes” for tax de-activation. From now on, all taxes and fees connected to the departure/arrival airports of this Fare Basis will be not added to the fare.

The setup of VAT is done on backend side. Next values can be configured with VAT: fare, fee, tax, surcharge, commission, miscellaneous payment. In order to have VAT amount setup adjusted, contact the WorldTicket Support Team. For activation or deactivation of VAT on taxes or fees, click the appropriate checkbox (like “Include Airport tax” from the "How to exclude taxes from a fare question")

There is a possibility to use the duplicate function for a new tax creation. You can create same tax and put another validity period that does not contradict with the initial one. On the picture below it is shown in the example of different applicable periods.

Surcharges are like Airport Taxes created under the Price module. However, after a surcharge is created, it will be not automatically added to the reservation but needs to be added separately through the fare rule.

After a surcharge is created, find the fare rule that this surcharge is linked to. In the drop-down list of Surcharges section all available surcharges will be listed:

Select the one or more and click on the “+” button.

Now, complete the process by clicking the "Save" button.

Remember to add the surcharge to each fare rule if this is required.

The general setup of Surcharge can be done via the Price module in the Surcharges section. If you want to create a new surcharge, click on the “+” button in the right top corner. If you want to modify a surcharge, then click on the 3 dot actions button.

Then you will see the edit window, where you are able to specify different items including well refundability.

In order to have no refund for a surcharge, put "0" in the field as it is shown on the picture below.

All operations related to Debit/Credit Account are subject to permissions that the SMS user has been assigned. To share a Debit/Credit Account with a new user, go to the Price module and find the particular Debit/Credit account in the list. Click on the 3 dot action button and select "Share" from the menu.

In the next window, you will need to select Company and/or Office and/or User to whom you want to share this account with. Remember, that you need to click on “+” to add each item. After the selection is done, click on the “Share” button.

The credit account is given to the user (primarily travel agents) to be able to complete a reservation by using Debit/Credit accounts as payment method.

To create and then manage a new credit account you need to have appropriate permissions. Go to Price module and open a new credit account. Then click on the “+” button and fill out the fields:

You need to click on “+” next to the level where you add users that should use this credit account. In this example, we add WorldTicket Company, so all users within the WorldTicket company will be able to use this credit account.

Then click on the “Save” button and your new credit account appears in the list.

In some cases a travel agent might need to use an advance deposited amount as payment method. For this purpose, you can easily setup a debit account and allow a travel agent paying with debit account payment method.

Setup of a debit account is done in a same way as for a credit account. The only difference is that you need to put “0” into the “Credit limit” field.

Here we have the debit account created for TestUser1. This user was added by clicking on “+” button. After you created this debit account, you can add the amount deposited to you by the travel agent. This is done by using the “Manual Adjustment” function.

In the next window, put the operation date, amount and label for this operation. You can also put a description. Finish the process by clicking on the "Save" button.

The information will be saved and your debit account will be updated.

On the picture above you can see that there is no credit limit for this account, but available credit (which is the deposited amount) is increased according to the amount processed via Manual Adjustment (the agent’s deposit).

A service fee can be added to the total reservation amount and will also be displayed in the reports. Normally it is used by airlines internally and is not applied for external travel agents as it will be counted in the sales reports.

In order to setup a service fee, open the Service Fee section under the Price module and click on “+” button.

In the window enter the requsted details: code, office, value, currency and define if VAT is applicable. Then click on the "Save" button.

It will then be displayed as in the picture below:

The Commission program is placed under the Price module and allows to setup a commission (included or excluded) per Fare basis. For instance, if there is need to push a travel agent to sell more expensive Fare basis, then system allows to control commission setup depending on the price level.

There are 3 steps in Commission program setup:

1. General setup

2. Setup per Fare Basis

3. Setup per User / Agent

In order to create (1) a commission program click on the button “+” and put the general information: Name, Amount, Application, Settlement. Then click on the “Save” button.

The new program you can find on the picture below is aimed to deducting 20EUR (consider this amount as 100%) from the coupon total. Settlement type selected – Excluded. In case of selecting “Included in payment” – then total amount for a user won’t change.

The next step is to apply this commission on a particular Fare Basis (2). Retrieve the needed fare basis and define the Commission rate. In this field you can also manage the range. If you put 100% then user will be eligible for 20EUR, if 200% - 40EUR and if 10% - to 2EUR.

Next step is to apply the new Commission program per user (3). Go to Administration and find the user you need to get the commission program assigned to. In the Policy tab, find the Commission program using the drop-down menu:

Click on the “Save” button for the change to apply.

In order to setup a new currency you need to go to Configuration and select Currency module in there. The number of currencies have been added there already. If the interested currency is missing, click on the “+” button and fill in the required fields.

In the next window, you need to put the currency code (3 letters international code), currency name. Leave lowest value as “0” and put number of fraction digits (recommended 2), the number of digits after the comma. “Exchange rate” part has mandatory fields and you need to fill in with correct information of exchange rate (to your base currency), then date and finally the start time. After you done with this click on the “+” button to apply this new setup.

Also, do not forget to activate the currency by clicking on the specific activation button at the top.

Normally, currency exchange rate update is done for the future period. You can plan the new exchange rate at least one day in advance and set it up in SMS. The update by the system is done depending on the server time zone. It is recommended to setup the new exchange rate 1 day before its activation as usually new rate will come into force after the midnight, on the next day.

On the picture below it is shown that the new rate for SEK currency is planned to be activated from 14SEP20 at 08:00 AM. After the new data is added, there is a need to click on the "+" button and after to click on “Save” button.

There is no automatic update of exchange rates. Thus, if you use any foreign currency which has floating rate to your base currency, you will need to revise this rate as many times as you need. It is also recommended to have exchange currency update pre-planned in advance. On the picture below, you can see the planned change in the currency exchange rates.

In the edit window of the particular currency, there is a flag button for activation/deactivation of the particular currency. If you are no longer willing to use the currency, simply find the needed one in the list and deactivate, by clicking on the similar flag button as it is shown below.

Point out, that if you would like a particular system user to be able to use a different currency for ticketing and reservationamendments, then there is a need to activate a specific permission which allows to use an option to different currencies settlement.

In order to create a new aircraft type, you need to go to Aircraft section located under Configuration. In the right top corner, you will find button. After you click, on it, fill in all necessary information in a window as it is shown below. You can check IATA/ICAO codes as well as manufacturer names using this Wikipedia link.

After you click on Save button, newly created Aircraft appears in the list. Now, you can created aircraft version, where you should specify the capacity (number of seats) available on board your aircraft.

NB! J stands for Jet aircraft type, T – turbo prop, P – Propeller, etc.

Aircraft Version has its own submodule under configuration. You can create a new aircraft version only for already existing aircraft type. If there is no specific aircraft type you want to create aircraft version for, you need firstly to create it in the Aircraft submodule.

To start creating the aircraft version, click on the "+" button and fill out all necessary fields in the window as shown in the picture below.

Firstly, you need to select aircraft type from the drop list, then put the name of your new version (as the best practice recommended combination: aircraft code + compartment code + numbers of seats: B737+Y+189). There is no need to activate subversion if there is no specific purpose to do this. This version has only one, Economy compartment (Y), thus in the Capacity field we add the number of physical seats available onboard.

After you put all necessary information, click on "Save" button. Now, you can use the new Aircraft and Aircraft type for flight schedules.

Remember, when you create an aircraft in the SMS system – it is only the general type of the specific plane that will be used in the commercial program creation. Thus, at least 1 version needs to be created for the specific aircraft type which will define the physical cabin capacity.

One aircraft can have as many versions as needed. For example, the airlines’ fleet consists of 1 type – Airbus 320 aircraft. Some of the planes have entirely an economy cabin, some – business and economy. In such a case, there is a need to create only 1 type of aircraft under the Aircraft Module and 2 types of version under the Aircraft Versions Module. Aircraft version is not anyhow related to plane registration, and only the number of seats matters. If there is a need to create more versions under same type of aircraft then it can be done according to the process described in the previous question.

When there is a need to put a particular aircraft version for particular flights, in a Schedule or Flights module you are requested to select both. Firstly, the system asks you about which aircraft needs to be put and after which aircraft version needs to be put for the particular flight or flight schedule.

SMS5 has the database of almost all existing world’s airports. In order to activate or deactivate airports for future usage, go to the Configuration --> Airports. There are 2 columns table there with Available and Assigned Airports. To get airport assigned, there is a need to firstly find the airport in left table, select it and after to click on the "green right button". The airport will be moved to the right table and now it is possible to find it in the drop down list in the Schedule Module or when you need to created a new fares in the Price Module.

To create a new fare, you need to use Price List section in the Price module. When you are there, click on the "+" button in the top right corner.

Fill in the new fare details in the appropriate fields. After you selected the passenger type, you can press the button “Recalculate” to see the "One Way" pricing details that also includes all applicable fees, taxes or surcharges during the various validity periods.

Do not forget to click on “Active” and “Save” buttons for further fare activation.

Be aware, that in order to create a new fare you need to have at least one Fare Basis to connect it with. If you have some list of Fare Basis, then keep in mind to put the new fare under the proper one, which is in turn connected to the particular RBD.

In SMS5 many things can be found by filtering searched results. The easiest way to find all prices for specific route is to get the results by using the Route filter. Open the Price List section in Price module and put the interested route into the filter tool and click on "Add" button.

If you have no more additional parameters to apply (e.g. Travel Period), press the Filter button to load the results.

As you might know, all fares can be filtered in the Price List section under the Price module. However, the easiest way to load all created fares is to use “Show all fares” button. This option is available in the Fare Basis section. In order to use it, find interested fare basis and click on actions button (3 dots):

After click on “Show all fares”, the new page with prices will be loaded.

Fare duplication functionality allows you to create fare with similar parameters but not with the same one that you already have created in the system. At least of parameters from the next - passenger type/validity period/route - has to be adjusted/changed to be able to save the new fare.

It may happen that you have a promotional campaign for which a special fare will be created. If you no longer need to have this fare, it still can remain it in the system for future actions. The simplest way to suspend the fare is to de-activate it using the activation button. So, find your fare in the Price List and click on Edit.

You will get the edit window of selected fare, where you can click on the activation button.

This is the example how de-activation should look like. After you have it, press the Save button. When you complete all steps, the fare will be highlighted with red colour as it shown on the picture below.

There will be many different Fare Basis created in your system and if you need to navigate between them, use the filters button available in the top panel.

On the picture above you can see filtering of results by Commercial Name that contains “Flex”. In the same way, you can perform filtering for Fare Rule or RBD. If you want to place results according to the order, then put the mouse next to Filter Button to activate the sorting icon.

It changes regarding numbers of clicks you make.

It may happen that RBD that you decided to use for your new fare basis is not in the dropdown list. On the picture below, you can see that system tells that RBD “P” is invalid to be added.

This means that P RBD still has not been used in the Inventory Templates (Flights -> Inventory Templates). To fix it, you need to add P RBD to any inventory template or to the new one you are going to use. As soon a new RBD is saved in the database, you will be able to see and select it for your new fare basis as well. On the picture below, it is shown that message “invalid option” disappeared.

Fare rules are located under the Price module and contain the conditions of the fares that are linked to a certain one.

From the number of different sections, the major attention (min scope) should be dedicated to: General (contains mandatory fields), Application (defines trip type), Reservation & Ticketing, Other discounts (defines discounts for CHLD, INF) and Penalties. All other settings are optional.

Fare rule needs to be created before you create a fare basis/fare, since there is a need to link fare basis with existing fare rule.

In order to create a new fare rule click on “+” button on the right top corner an complete 5 major sections listed above. After, click on Save button. In order to change the existing fare rule – double click on the Edit in the action button list:

In order to give or remove access for a specific fare(s) the Distribution Groups module is used. Distribution Group controls whether user has an access to a specific (any) fare or not. User can be a member of different distribution groups depending on the need to be able to use different fares.

Distribution Groups module is placed under the Price and has the 2 tabs in it: Members/Fares. By default SMS5 has PUBLIC Distribution Group created to which all standard fares and all new users are added (first in the list). If a new user has not been added to any of the existing distribution groups, then during the reservation zero results in a fare window will be shown.

Special fares can be given to a user by creating a new distribution group. On the pictures below it is shown that access to my newly created distribution group SPECIAL will be given only Worldticket company (Members tab) and the fare which will be available exclusively for users of Worldticket company is XVNOOSL (fares tab).

Access can be given to a company/office or user level. The last one, e.g. means that only 1 particular user from Worldticket company will get an access to this special fare.

In order to add a fare or users to the tabs, there is a need to click on the “+” after the needed item is found in the drop-down list. After it is added before closing the window, click on the Save button.

To create an Airport Tax, go to Price module and select Airport Tax section. After click on “+” button and fill in the mandatory fields in the new window.

The next things should be specified: tax code (put the real code for this tax), passenger type (adult in this case, but point out you will need to create a new tax for Child, Infant etc.), tax type (departure, arrival, transfer), origin (basically airport to which this tax will be connected), domestic or international (in case of domestic, VAT can be activated). You can also create route tax (between two airports, for this there is checkbox on the right side). Two points in the end is not mandatory but can be applied if needed.

The second part includes amounts (check the “Fixed amount” box if you want to have fixed amount for your new tax, if no – then you will have percentage of net fare), validity period and description.

After you click on OK, your tax will appear in the list (see picture below).

The setup of airport taxes and some other fees is done via Airport Tax section of Price module. However, if there is need to include/exclude taxes/fees from fares, you need to make appropriate change to the Fare Basis. Locate your fare with a specific Fare Basis (access via Price module) and uncheck the button “Include airport taxes” for tax de-activation. From now on, all taxes and fees connected to the departure/arrival airports of this Fare Basis will be not added to the fare.

The setup of VAT is done on backend side. Next values can be configured with VAT: fare, fee, tax, surcharge, commission, miscellaneous payment. In order to have VAT amount setup adjusted, contact the WorldTicket Support Team. For activation or deactivation of VAT on taxes or fees, click the appropriate checkbox (like “Include Airport tax” from the "How to exclude taxes from a fare question")

There is a possibility to use duplicate function for a new tax creation. You can create same tax and put another validity period that does not contradict with the initial one. On the picture below it is shown the example of different applicable periods.

Surcharges same as Airport Taxes are created under the specific module under the Price. However, after surcharge is created, it will be not automatically added to the reservation.

In SMS5, each surcharge needs to be added separately through the fare rule. After

surcharge is created, find the fare rule that needs to get this surcharge linked. In the drop-down list of Surcharges section all available surcharges will be listed:

Select the one or all that you need and click on “+” button.

Now, complete saving of a new input by clicking the Save button.

Remember to add the surcharge to each fare rule if this is required.

General setup of Surcharge can be done via Price module, Surcharges section. If you want to create a new surcharge, then click on the “+” button in the right top corner. If you want to modify surcharge, then click on the actions button.

After, you will get the edit window, where you are able to specify different things as well as refundability.

In order to have 0 refund in setup for surcharge, put 0 in the field as it is shown on the picture below.

All operations related to Debit/Credit Account are subject to permissions that user was assigned with. To share Debit/Credit Account with a new user, go to Price module and find the particular Debit/Credit account in the list. Click on the action button (3 dots) and select Share from the menu.

In the next window, you will need to select Company and/or Office and/or User to whom you want to share this account with. Remember, that you need to click on “+” in order the appropriate level to be added. After selection is done, click on “Share” button.

The credit account is given to the user (mainly, travel agents) to be able to complete the reservation, using Debit/Credit account.

To create and then manage new Credit account you need to have appropriate permissions. Go to Price module and open Debit/Credit account. Then click on “+” button and fill out next fields in a window:

Point out, that you need to click on “+” next to the level where you add future users. In our case, we add WorldTicket Company, so all users within the company will be able to use this Credit Account.

After double check, click on “Save” button. Your new Credit Account now appears in the list.

In some cases travel agent for paying for reservations might need to use in advance deposited amount to you. For this reason, you can easily setup Debit account for agent user, and allow paying with debit/credit account payment method.

Setup of Debit account is done in a same way as for Credit account. The only difference that you need to put “0” into the “Credit limit” field.

Here we have the debit account created for TestUser1. This user was added by clicking on “+” button. After you created this Debit account, you can add the amount deposited to you by your travel agent using “Manual Adjustment” function.

In the next window, put the operation date, amount and label for this operation. You can also put some description. After you done with all steps, click on Save button.

Information will be saved and your debit account will be updated.

On the picture above you can see that there is no Credit limit for this account, but available credit (which is the deposited amount) is increased according to the amount processed via Manual Adjustment (agent’s deposit).

Service fee can be added on the top to the reservation total and will be also displayed in the reports. Normally it is used by airlines internally and it should be not applied for external travel agents as it will be counted in the SMS sales reports.

In order to setup, open the Service fee section under the Price and click on “+” button.

In the window there is a need to input details: code, office, value, currency and define if VAT is applicable. After click on Save button.

It will be after displayed in the list as shown in the picture below:

The Commission program is placed under the Price module and allows to setup a commission (included or excluded) per Fare basis. For instance, if there is need to push travel agent to sell more expensive Fare basis, then system allows to control commission setup depends on the price level.

There are 3 steps in Commission program setup:

1. General setup

2. Setup per Fare Basis

3. Setup per User / Agent

In order to create (1) a commission program click on the button “+” and put the general information: Name, Amount, Application, Settlement.After click on “Save” button.

The new program you can find on the picture below is aimed to deducting 20EUR (consider this amount as 100%) from the coupon total. Settlement type selected – Excluded. In case of selecting “Included in payment” – then total amount for a user won’t change.

The next step is to apply this commission on a particular Fare Basis (2). Retrieve the need one and define the Commission rate. In this field you can also manage the range. If you put 100% then user will be eligible for 20EUR, if 200% - 40EUR and if 10% - to 2EUR.

The third step (3) is to apply the new Commission program per user. Go to Administration and find the user you need to get the commission program assigned. In the Policy tab, find the Commission program using the drop-down menu:

Click on “Save” button in order to save new application.

In SMS5 all flights related things are locatedwithin the Flight module. When you need to do something with your flight, whether a time change, an inventory change or finding passenger name list, you firstly need to retrieve the flight or group of flights (depending on a need).

First open Retrieve flight section under the Flights module and filter your flights, using one or several filters

In the example below, you can find a perforemd search by "flight designator" and for a specific "departure period".

By clicking on the "Filter" button, the system will load all flights that match the prespecified search criteria.

There are several options you can do with flight when managing the Flights module. After you retrieved the particular flight, you can get access to the flight view as seen in the picture below.

There are 4 options available: change time, change aircraft, change flight and reinstate the flight.

Click on Change Time to proceed to time change. Specify the reason for change and new departure and arrival time.

After, click “Ok” the system will ask you to confirm the re-creating inventory. If there is need to re-create inventory (e.g. you have new instructions added) then click “yes” and “no” if there is no need to change the inventory of this flight.

When you completed, the new flight time will appear in the flight view.

If you need to change the flight time for a whole season/months or several weeks, then such change needs to be made via the Schedule module. Refer to the relevant question.

There is another option to change aircraft type available in the flight view (Price module, Retrieve flight). After clicking on Change Aircraft button, the new window will appear. Select the Reason details, put the new Aircraft type and select Version as well (highlighted on the picture below).

Changing the aircraft type would most likely require to change the inventory template (but not necessarily). The system will ask you if you want to do this.

After you selecte done of proposed option, system will proceed with the change.

In SMS5 all flights related things are located within the Flight module. When you need to manage the flight inventory, firstly you should retrieve your flight via Flights module. Search for your flight using the filters. For direct access to the flight view, select the departure date and put the flight designator. Then, click on Filter.

In a new window, you can find several tabs, one of which is Inventory. Click on it to direct to the Inventory Manager. Then you will get to the flight inventory.

You will find 5 (five) tabs when opening the flight view. There are: General, Passenger, Message, Coupons and Inventory.

The Passenger tab contains information about all reservations: ticketed and non-ticketed for the particular flight. In turn, the Coupons tab contains only ticketed passengers list as well as coupon status and fare details.

In SMS5 all flights related things are located within the Flight module. PNL or Passenger list also can be found there. Find your flight using the filters via Retrieve flight section.

When you are in the flight view, go to the Passenger tab. There you can find all passengers that have reservations for selected flight.

In order to send PNL list, click on the button PNL/ADL. Then select the Method and put other details for delivery if needed. After you complete, press the button “Send Now”.

In SMS5 all flights related things are located within the Flight module. To create the inventory instruction for your flights go to the Inventory Templates section located under Flights module.

To start creating a new template, click on the "+" button located in the right top corner. Activate your new template (click on the activation button) and specify the details: validity period, aircraft type and compartment).

After you saved your template, it will appear in the list. To continue setup, you need to expand the details of your template by clicking on the arrow button (highlighted in the picture below).

The New template still does not contain any instruction. After the window is extended, there you can find 2 (two) tabs: RBD Settings and Rule. You can start adding RBD to the first tab.

The minimum scope that you need to specify when creating new RBD:

1. Code (select from dropdown list)

2. Max Space: number of seats for this RBD, can be in % or real space (number of seats). For real space activate the button.

3. Threshold – used only if you apply nesting. In standard case, select Disabled.

4. Open for booking: at least one of parameters (month, daysand hours) should be specified.

Other parameters in this menu are optional. Check the example below.

After all mandatory fields contain information, click on “Save” button and check the RBD Settings tab of your New Template. New RDB should now appear in the list.

Follow same steps to create more RBD if needed.

After you finished with RBD Settings tab, go to Rules tab and click on Add New Rule button.

For proper setup of Rules tab, all highlighted fields should be filled in.

Select the flight designator and flight number from the dropdown list. Point out that you need to create rules separately for your inbound and outbound flights (if you expect to apply same inventory template). Select Origin and Destination that matchthe flight designator and flight number. Incorrect routing may result in failing of inventory application. If there is no specific purpose to limit the space, then put there 100% (point out that you can manage the spacing after in the Inventory manager). Also, if you have no other template and if there is no purpose to limit a template with specific day of week, put there all 7 days (1 – Mo, 2 – Tu, 3 –We, etc.).

After you completed, click on Save. The Rules tab will be updated with new rule.

If you want to add more routes to the Rules tab, follow the same steps.

If you plan to sell tickets on connection flights, you must have the setup configured. Point out if there is no proper setup, you will be not able to make a reservation for such travel. To create connection between 2 (two) flights, go to the Connecting flight section under the Schedules module. Click on "+" button to start creating new connection. Make sure that your flights indeed can be connected on specific dates and within the specific time.

All highlighted fields in the edit window are mandatory. In our case, we have scheduled flight from Warsaw to Kyiv and from Kyiv to Wroclaw. Thus, we want to sell tickets on Warsaw to Wroclaw, having connection in Kyiv.

You need start with the departure point (departure airport of your first flight, Warsaw, WAW) and destination point (arrival point of your second flight, Wroclaw, WRO). Then, indicate the airport code where the future flight connection will be organized (Kyiv, KBP). The next step is to specify day of operation and min/max time between arrival of first and departure of the second flight. Before clicking on Check connections button, put the validity period during which you want to have this flight connection to be valid.

This menu is only for system check. If the connection appear in the list,then you would be able to make reservations (setup of fares, inventories etc. should be also properly done).

There are several steps for adding a new schedule:

1. Creating a new flight

2. Adding leg (s)

3. Saving leg / Saving Flight

4. Activating

A seasonal commercial schedule and schedule amendments need to be created under Schedule module.

1. When you are in a Schedule module, select the “+” button located in the top right corner. In a new window add the general flight information (flight designator, period, weekdays – min scope)

2. After initial information inserted, click on the button ADD LEG on the left side above the flight information.

3. In a new window complete the min scope of information for your leg (departure/arrival airport/time; Operated by, STC (type of service, usually J, stand for scheduled flight), Aircraft type and Aircraft version. On the picture below there is an example how the min scope for schedule leg looks like.

After you have inserted the leg information, click on "Save". Your new schedule will appear in the list in a similar way as shown on the picture below:

It is important to click on the Save button in order to save the whole flight record. After clicking on Save button, you must receive the next view:

Be aware of 4 important things:

1. Buttons for managing the schedule will appear in the top line

2. Orange indicator next to flight designator – means flight is inactive. It is now easy to modify/remove this schedule fully.

3. Save button is disabled.

4. This is only outbound flight. Inbound needs to be created in a same way or using functionality Create return flight.

4. The schedule activation is the very last step. After flight information is verified, click on the ACTIVATE button in order to activate your news schedule. Orange dot will be changed to green one. Also, be aware, that before activation, flights can not be found via FLIGHTS module and inventory as well as many other flight’s related things can’t be managed.

Check below the activated schedule view:

If you work mainly with schedule and schedule amendments, then you primarily use the Schedule Module. In some cases when changes need to be done for the single flight only, it is easier to retrieve a flight via the Flights module and use the buttons “Change time, Change aircraft, Cancel” in order to perform needed operation.

Schedule module allows you to do complex modifications with flights periods and timings, extending or splitting the schedule. Be aware, that complex changes require logical approach, meaning if you have seasonal schedule (for around 6 months) and some changes need to be done for a couple of weeks in between, then split will be required. Or if some of your flights operated 3 times per week (e.g. Wed, Thu, Fri) and you need to add Monday, then there is a need to use Extend functionality. However, if Monday needs to be added only to the last 1-2 months of your schedule then, both Split and Extend operation will be required. Remember, this is not related to the single flight change which can be done via the Flights module using the buttons mentioned above. Schedule module also allows doing such changes to the single flight using buttons Ad-hoc Change / Ad-hoc Cancel.

The process of schedule amendments consists of several steps:

1. Find / Retrieve the flight number / period

2. Define a change that needs to be don

3. Open Change wizard window (select from Split, Extend, Adhoc Cancel etc).

4. Make change

5. Complete process by clicking on “Save” button (do it each time when you see the button)

Example:

For managing Schedule module, you need to use the filters. Filters are important part as they allow to pre-select the exact piece of the schedule which your company is currently operating or to which some changes need to be done. As soon the interested flight schedule retrieved, double click on it or use the 3 dots (action button) on the right side to proceed to the possible actions.

List of functions under the action button (3 dots) allows to do absolutely the same as you can find in the flight’s view (top line with allowed operations):

If there is a need to change the schedule (both time and aircraft) for a longer period of time, then such changes can be done via the Schedule Module. First of all, find your flight by using the flight designator, departure/arrival airport, using the module’s filter tool.

Selected flight is operated from 02SEP till 20SEP. If there is need to make time change for the last week of operation (e.g. from 14SEP till 20SEP) then firstly proceed to the Split action. Pay attention, if there is an active schedule in the system, then the current date should be excluded from the potential changes. Get inside the flight record and Click on Split button. In the new window (step 1) define the desired period of time you would like to perform changes after. Then, by clicking on Next button, SMS will show how the new schedule will look like (step 2). When you confirm changes, your new schedule will appear in the list (step 3). Now, you can go inside this new schedule record (by double click on clicking on 3 dots and Edit function) and proceed to the time change or aircraft change (step 4). Change time is done in same way when the new schedule is being created (step 5). On the step 6 there is a need to click on the Save button to get the schedule change process completed. The final result is shown on Step 7 where we have flight DX1104 is operated on different times.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

SMS5 is based on HTML technology, and does not require that you install anything on your PC or MacBook. It means that you can access the system from any computer as long as you have the correct URL and your login and password.

WorldTicket recommends using Google Chrome for running SMS5. Safari, Firefox and Microsoft Edge are all supported as well. Please notice that Internet Explorer is not included in the recommended browser list since Microsoft Edge is replacing it.

For the most efficient usage of SMS5, it is suggested that your browser allows you to open new windows in the browser when you have SMS5 open and click on the links. We suggest that you choose the option “Pop-up’s always allowed“. This configuration may vary slightly in different browsers.

The SMS5 navigation is similar to the SMS4 navigation. When you login to SMS5 it is located on the left side of the screen.

Clicking on each of the items gives you a list of clickable subsections opening up a module in the main window to the right of the navigation.

If you need to switch to another SMS5 menu section, you just need to open the section, choose the page and click on it. The section (Fare Basis in this screenshot) will be open in the main window.

Choose a section you want to navigate to, but instead of clicking on its name, you click on the little green arrow indicator on its left as reflected in the example below. The section will then be opened in a new tab in your browser. Please notice that your browser should allow pop-up from the SMS5 URL.

You can open as many different SMS5 screens in different tabs as you need.

In such cases we recommend you to use another browser or incognito mode for the second user.

Hyperlinks can be recognized easily as they are colored green in all data tables (see the example below).

Typically, when you click on the hyperlink, you will open a new tab, which will let you revise or adjust the corresponding configuration in another menu. For example, clicking on Flexible in the column Fare Rule above would result in opening the fare rule Flexible in the Fare Rule section

If some dates are grayed out, this means that search on these dates is not possible. It may be due to the fact that flights do not operate on some days, or search does not make sense, as shown below (for example, you cannot search for a previously made reservation in the future, or you cannot make a new reservation in the past).

When you open some sections, you may see that some search criteria are already prefilled with the most frequently used time intervals (typically, it refers to the period of “today” or “this month”). Users are, of course, able to change them to other dates / values.

In SMS5 a user has a choice between picking the date in the calendar or inserting it via the keyboard.

To use the keyboard entry, select “Use custom range option” in the calendar, and then click on the date box on the top.

When using a keyboard, the system is able to understand most of the formats a user may decide to use.

The user inserts the text in quotation followed by “Enter”. It would then result in the following dates inserted (the year is taken current if not defined):

“0804” -> 04 AUG 2020

“02.04“ -> 02 MAR 2020

“02mar“ -> O2 MAR 2020

“120622“ -> 12 JUN 2022

“09.11.23“ -> 09 NOV 2023

“09-11-23“ -> 09 NOV 2023

“dd“ -> today’s date

“+1“ -> tomorrow’s date

“-1“ -> yesterday’s date

Each menu item displayed is based on the permissions assigned to your user in security section. Typically, each menu item, is only being displayed if the appropriate permission is assigned to your role(s). Administrators are able to see all menus in SMS5. If there are some menu items you require access to, you need to contact the airline administrator and ask for necessary permissions to be added to your role.

Please notice that article is based on the assumption that user has administrator right. In practice, you may have less options in the menu, as you some sections may not be granted to you or not enabled for your airline in the backend, as they are optional. The SMS5 menu is located on the left-hand side and consists of eight major sections:

Under Sales menu, three booking flows are provided (Bulk reservation and Group reservations are newly introduced flows), you can search for a ticket or a reservation by using Retrieve document or Retrieve reservation subsections. Most of the users of SMS5 will have access to this section if they are involved in the reservation process.

In the queue menu, you have access to all six queues currently available in SMS5 (including the new Refund queue, used for refund processing, if the airline wants to have a higher control on the process), and the Involuntary rerouting section (which is logically related to the Violation queue). Part of the queues available in this section might be provided to the travel agents.

Under Prices section, you may find sections related to airline pricing department daily activities, related to taxes, surcharges, fares, rules and distribution channels.

This section is typically restricted to airline users only.

Under the section Flights, airline users have access to functionality related to inventory management. “Retrieve flight” section additionally allows to manage adhoc schedule changes, work with PNL, coupon status updates, seat map (if available) and ancillary revenue on a specific flight.

Schedules section allows to handle scheduling related processes.

Security section is used by the airline administrators to create structure of users and roles as well as assign the roles to users.

Agency administration section contains the functionalities related to travel agents management and corporate customers. The airline may administrate bulks, debit credit accounts, commission and corporate programs.

Configuration is a place holder for all the other airline systems administration and set-up related processes, not included elsewhere. This part is for the airlines’ internal use only.

For most of the customers, Reports section only includes Report console, however, for customers who are using interlines, this section may also contain a separate Interline invoicing position.

The Airline community is a section available for all airline users. Here the learning material is available, and WorldTicket news are shared with the community of the airline users. Travel agents also have access to the limited scope of the learning material via the gateway called Agents Community.

If you want to fix the left side navigation you just need to click on the little green pin as shown below.

When you have a table with the number of records exceeding the number set in the Records per page value, as shown below, you may navigate to the next page or to the last page of the table by clicking on “>” or ”>I” buttons. Analogically, with the help of “<” and “I<” you can accordingly move to the previous and first pages of the table.

If you hide some columns, for example, in the Inventory and log out, then your preference is stored by the system and next time you login, these columns would be displayed (or not), based on your previous choice. You may configure the display for each table in each SMS5 section where the configuration below exists with few clicks.

Under each table you may find the “Hide columns” button.

When you click on it, you see the list of the columns in the table and may choose which of them should be hidden for future.

As you deselect them, the columns get immediately hidden in the table.

Click on the “hide columns” button under the table and activate the columns you wish to display again.

Under most of the tables, there is a “Download as CSV” button available.

When you click on it, the content of the table will be downloaded to your computer as a CSV file. Please note that only the records, actually displayed in the screen, will be downloaded to CSV. In the example above, it means that only 10 records, and not all 95 will be stored. If you need to store more records, you must first increase the number of records displayed, clicking on the corresponding dropdown under the table.

The CSV file can be opened in Excel, it is automatically converted to columns. You may work with the CSV file the same way as if you would have with Excel, and you can also save it to Excel format afterwards.

In SMS5, the quick search is located in the upper right corner of the screen and is available in any section of SMS5.

When you click in the element displayed below, the choice of three options is displayed.

You may choose between record locator, ticket number, and EMD number. After you insert the record locator as in the example below, you need to click “Enter” and you will get the reservation open in the Retrieve Reservation section.

Filtering is available if next to the heading of the table columns you see the triangle filter symbols as below.

By clicking on it, you can type a combination of letters, and the table content will automatically be filtered right away.

Sorting is possible by clicking on the empty space between a heading of a table column and the triangle filter symbol as below.

When you click for the first time, the table is immediately sorted in alphabetical order (ascending order).

When you click for the second time, the table is immediately sorted in descending order.

Smart Search is available as a search option in most of the sections of SMS5 and is designed to save time spent on criteria selection when searching. Smart search can be recognized by the empty row on the top of the section, where you are suggested to start typing.

As you click on it, you will get the list of up to the five latest searches you made in this module.

Clicking on any of them will have the search criteria from the history prefilled into the new search fields.

The fields can then be further edited (click on any), the new criteria can be added.

Under Recent section in search, list of Keywords or search criteria is provided. You may choose them from the drop down list:

Or you can start typing in the search row to get the suggestions.

Finally, you may type the value you want to search for such as PNR number or flight number, and the system will give you suggestions as you type:

In most cases, you can set multiple search criteria to narrow down your search results.

Creating new objects / records / etc. is always started by clicking on “+” button, which in all sections can be found on the right-hand side on the top of the page.

In order to start most of other actions, such as “Edit” or “Delete”, etc., look for the 3 vertical dots which are always placed next to each editable object on its right-hand side. When you click on it, you get a choice of available actions.

Please notice that in some cases actions opened in the menu are greyed out which means that those are not allowed for the user, or not available due to other reasons.

In certain cases, there could be more than one 3 dot button. This is a practice when there are many available actions, and it makes sense to arrange them according to the reservation system logic. For example, in the Retrieve PNR view there are three of them, offering different action types.

1. Start with New reservation in the Sales menu on the left side. Flight search criteria selection panel will be open as default. Here you first choose city pair (A) and date of travel (B); you can also widen your calendar search up to +/-3 days (C) or narrow your search to one way trip (D). At this step you also can indicate the number and type of passengers and change currency of fare display. Click “Search”.

2. Choose your flight (A) and then the fare. You need to add the selected fare into the basket (order) by pressing the “+” icon to the right of the fare (B). You can filter or sort fares by each column (C). You can check fare conditions (Rules) directly under the fare basis menu, after the fare is selected for preview (D). Click “Continue”

3. Add passenger names (A). If you have more than one passenger, you need to switch to the next tab (Passenger 2 etc) in order to insert more names (B). Tabs with missing data will be marked with a red warning circle. Contact person data is also mandatory to be filled in (C).

This is also the first place where you can add SSRs to the booking, using the “Ancillaries” button (A). If a seat-map is enabled for the flight, you are also able to select seating (B). Special assistance services can be requested as well, using the Quick Sell section (C). All services from points A-C will be displayed in the summary window for your information, once selected (D). In the top right corner you will always be able to add APIS data to each passenger (E).

At the bottom of the page you will find the Order Summary section, make sure that all data is correct. You have a chance to verify flight times and dates (A), fare basis (B), fare break down (C) and total amount to pay (D). The values from fare breakdown (C) are summed up and divided between fare, airport taxes and surcharges, in the lower part of the section.

You can also apply administrator discount (A) or add office’s Service fee (B) at this step, if this permission is granted to your user profile.

4. After positive verification of Order Summary, you need to complete the booking. You can do this in two ways - with immediate or deferred payment and ticketing.

a. Immediate payment will be started once the “Pay” button is clicked (A). Payment summary window will be opened where you should select the correct payment method in “Payment Type” dropdown list (B). If enabled for your user, you are able to add an extra amount to be charged of any value as Miscellaneous Amount (C). You can also add a free text comment to the transaction (D). Verify amount to be paid (E) in preferred currency, which can be changed if needed (F) and if all is correct, click “Pay” (G). If a transaction is successful, tickets are issued automatically and the booking process is completed.

After payment is processed successfully, you will be redirected to the payment confirmation window. Here you can print out or save Receipt (A) and/or Ticket (B). They will open in a new tab as PDF files.

b. Deferred payment will be initiated if you click “Order” (A). As a result, you will be redirected to the booking confirmation. You should pay attention to the time limit indicated in the Itinerary section (B). You can afterwards retrieve this booking using its six letter and digit code (C) in order to proceed with payment (D) within the indicated time limit. For payment steps please refer to section 4a. of this chapter.

You add a discount in the Order module before you make the payment

Discounts are applied per segment and cannot exceed the Base Fare amount. You can apply multiple discounts to the same passenger in order to achieve higher discount value.

In New Reservation select a child as the only passenger type for this flight.

Then you continue as normal by completing it as with a regular booking. After completing all steps, in booking view you will find:

- Automatically added UMNR service into Order; total price includes this service - Automatically added UMNR service as SSR and confirmed depending on Airline policy

To book open jaw, simply book the first segment, and once the booking is completed, just use “Add Segment” functionality in the Itinerary section.

By retrieving a PNR in the Retrieve Reservation module, adding one of the following filters:

You can also add more than one filter:

Then click “search”

You will then see a list of all created bookings, complying with the filter you defined. To access a PNR, double click on the record to open the booking in the same tab, or use your mouse right hand click to open it in a new tab. The records will be sorted by creation date (A).

All active bookings will display flight and passenger details (B), and those ticketed will also display the number of coupons (C). Each record will also show the agent and office who created the booking (D).

As default both active and cancelled/expired bookings will be listed, but you can limit the display only to active bookings, switching off “Show Canceled” button (E).

In terms of display options, you can also hide selected columns (F), download the results list into excel sheet (G), increase the number of records per page (H), navigate to next (I) or last (J) page of results list.

You can retrieve ETKT/EMD in Retrieve documents menu, there you can specify Document number criteria in filters list:

You can also combine more parameters of search criteria, by inserting the cursor to the right of existing parameter:

After you insert criteria, Click “search”.

You will then see the list of all tickets, complying with the search criteria. To access a ticket, double click on the record to open it in the same tab, or place the cursor on the green coloured ticket number and use your mouse right hand click to open it in a new tab. The records will be sorted by default by issue date (A). Each record will show the related PNR (B), departure airport of the first and arrival airport of the last segment in itinerary (C), payment method (D), issuing agent IATA nr, or all 9s if not applicable (E) and total amount of the ticket (F).

In terms of display options, you can also hide selected columns (G), download the results list into excel sheet (H), increase the number of records per page (I), navigate to next (J) or last (K) page of results list.

You can update contact information for a contact person and for a passenger separately.

Contact person data is available in the Contacts tab in the Reservation view. You are free to add, adjust or remove any field in this section. You can also change the autofill selection (B) between original booker’s or one of passengers’ contact data, and yours, by selecting one of the options in the Autofill dropdown menu. Remember to save changes (C) after you edit any data in this field.

Passenger’s data is stored in the Passengers section. You can review and edit it, after selecting Edit Passenger in the right hand three dot action menu

In the new window, you will find Passenger’s contact data in the Passenger Details section. You can edit phone numbers and email addresses. After data is changed, click “Save”.

You need to have a special permission setting to change the ticketing time limit. Please contact your system Administrator to request access to this.

If you have the permission already,you can update the ticketing time limit in the Itinerary section, choosing Update Tktl.

The latest time limit to be applied, should fall before the scheduled departure time of the flight.

When you cannot see any fares to a flight in similar way as below, please check first if you see fares on other flights. If yes, then the flight is sold out or closed for sales. If not, then please contact your system Administrator, with a request to identify the reason. It is possible that your user or company have not been granted the access to fares or reservation permissions.

When you cannot see any airports when you try to search for a flight as in the below screenshot most probably your company has not been added in distribution groups list. Especially if this happens shortly after your company has been granted access to the system.

Please contact your administrator and request to be added to the necessary distribution group.

A ticket or an EMD is issued automatically by the system, once the payment is successfully completed.

You can add a Special Service Request (SSR) both when making a new booking and in an existing one.

In New Reservation under the Sales menu, you can add SSRs in the passenger data step, using the “Ancillaries” button (A). This button will be active once passenger name and possible other mandatory elements are filled in. Some special assistance type services can be booked straight from the same window, in the Quick Sell section, using “+” buttons (B).

After you click the Ancillaries buttons, a pop up window will appear where you will find the list of all supported SSRs. Before you start adding SSRs into the basket, first you might want to adjust passengers that will carry this SSR, by removing some of them in the Passengers section at the top (A), if needed. E.g. if a certain SSR is only applicable to one passenger in the reservation, and not all.

You might also want to adjust flight segments that will carry this SSR, in Segments section (B), by unchecking some of them. E.g. if they are only applicable for either the outbound or inbound segment.

SSRs will automatically be added to all passengers and flight segments left in sections A and B. You can search for your required ancillary in the “Search by SSR Code” field (C) and available items will be shown in the popup dropdown menu for selection.

You can add a free text comment to every item (D) that will be stored in the booking. You add the items into the basket with the green “+” button (E). You decrease or remove items from the selection with green minus button or trash bin icon (F). The SSRs will also be sorted by categories if you want to browse and not use the search option (G). Once selected, an SSR basket summary will be displayed in the lower part of the window, including SSR code, status, itinerary, number of items, associated passenger name and unit price (H). Save selection (I) in order to store all selected items in the booking.

To add SSRs in an already existing PNR, find your reservation in Retrieve reservation and open “Ancillaries” in main action menu on far right, for all passengers

Select Edit SSR in from the menu for each passenger separately and go through the SSR process as described above.

In the Services column in the Passengers section, fold out the menu:

The confirmed service will be indicated with a green dot and text, and pending - with red dot and text. Depending on the SSR airline configuration, items that do not have a confirmed status might prevent payment and ticketing, until it is confirmed or rejected by the airline. Rejected SSRs will be removed from the list.

You can add seat both when making a new booking and in an existing one.

1. In New Reservation booking flow, you can add seat in passenger data step, using “Seats” button (A). This button will be active once passenger name and possible other obligatory elements are filled in.

After Seats button is pressed, pop up window will appear where you will find the seatmap. To book a seat you just press on the selected seat and press Save.

2. In an already existing PNR you add seat by opening “Seats” in main action menu on far right. Then follow same steps as in section a) of this topic.

A name change will only be possible if allowed by the Fare Rule applied in the ticket. To verify this, select the “Edit Passenger” button in the right hand 3 dots action menu of the Passenger section:

In the popup window place the cursor in the Edit Passenger section at the top and click within one of the areas of the passenger name (A).

a) The system will not allow any action if the name change is not allowed in the Fare Rule.

b) If a name change is allowed free of charge, then the text and description of Title, First Name and Last Name fields will turn black. Adjust the name (A) as needed and click on “Save” (B)

This action will result in an automated ticket reissue due to the name change, with no additional costs. This will be reflected both in the Payment (A – observe 0.00 value of transaction) and Linked Tickets (B) sections of the Reservation view.

c) If a name change is allowed for a fee, a popup message will appear in the lower part of the screen, asking you to confirm the calculated amount. Once you click on the “Yes” button the text and description of the Title, First Name and Last Name fields will turn black.

Adjust name (A) and payment method (B) as needed. Verify the total amount to be paid (C).

a) Click on “To Payment” (D) to complete the name change process, resulting in the payment and immediate reissue of the ticket.

b) Press “Pay Later” (E) to confirm name change with deferred payment.

If option b) “Pay Later” was selected, a payment order will be created (A), the name will be permanently changed in the Reservation view (B) and the ticket will be reissued (C). Observe the coupon status of the new ticket, which will stay Suspended (D) until the payment is processed – use the “Pay” button (E). There is no time limit for this operation as it can be performed any time before the flight, so that the passenger can check in for the flight without any problems.

Yes, in the Itinerary section of the Reservation view. Click on the “Green Plus” button in the right hand upper corner of the section. You can add any new flight segment, regardless of the route that is already present in the PNR, as it will be priced alone from the beginning. You can use the same feature equally for ticketed and unticketed bookings.

Afterwards you proceed with the flight search and fare selection, in the same way as with a regular new booking.

To add a passenger into an existing PNR you need to go to the Passengers section of the Reservation view. Click on the “Green Plus” button in the right hand upper corner of the section. These steps apply if you need to add an adult (or similar passenger type) or child passenger with a regular seat.

Insert the new passenger name, select passenger title and type (A), gender (B), date of birth if required (C) and contact data if different from the original passenger (D). Verify total cost of the new ticket in the Order Summary section (E) and continue in the same way as with a regular new booking.

If you need to add infant without seat, then click on the “Add Infant” button in right hand 3 dots action menu of the Passenger section:

And continue with same steps as for a new passenger with a seat.

In Passengers section of the Reservation View, choose “Add Infant” button in right hand action menu of Passenger section:

Enter infant name, select passenger title, gender and date of birth. Continue with “Pay Later” (to create temporary Order with deferred payment) or “To Payment” (to pay and issue ticket) buttons.

If you are receiving an error as in the below example, it means there are no seats available in the RBD (booking class) that you have originally booked for the first passenger.

In this case you need to create a new reservation for the second passenger based on the currenct availabilty.

After you retrieve the needed booking, click on the 3 dot action button on the right and select “Print Itinerary” in the list:

The itinerary will open in a new tab as a PDF document. In the document you will find fare restrictions in the Restrictions section:

Once you have retrieved your ticketed booking, you need to open Links tab (A) and navigate to Linked Tickets section (B).

Once you click on the ticket number you will find the fare calculation in upper part of the ticket view section.

Each segment value coming from the Price List will be listed there, summed up in Total field.

You can also retrieve the ticket view straight from search tool in upper right corner of the main navigation window. Press “enter” key after ticket number is inserted into the search box.

Start with selecting “Rebook” in the 3 dots action menu in the Itinerary section of the Reservation view. This option will only be active if allowed in the relevant fare conditions (rebooking allowed, time advance not violated).

If your itinerary consists of one segment (A),

or if you have started the rebooking process with the 3 dots action button selection next to the second segment of your itinerary (B).

Then in the wizard you will need to search for fare only on one flight (“Rebook One Way”).

If your itinerary consists of more than one segment and you have started the rebooking process with the 3 dots action button selection next to the first segment in your itinerary (C),

then in Rebook wizard you will have the choice between rebooking only this segment or also all other following segments that exist in the itinerary.

In each of the scenarios above, choose a new date and click on the “Search” button to trigger a new fare selection.

In the result list choose new flight (A) and fare. Select them in the same way as when creating a new booking (B). Below the fares list you will see a Rebook Summary, that will allow you to compare the fares difference (C) and identify rebooking penalties, coming from fare rule conditions (D). The sum of the fare difference and penalty will be displayed in the Due to Pay section (E).

If the total price to pay is accepted and the segment is confirmed for the rebooking, you can decide if you want to pay and reissue the original ticket immediately or leave the rebooked segments with a pending payment. Then the ticket coupons are suspended until the payment is done (F). The “Finish” button (G) will close the window and the system proceeds with the segment rebooking. However, you can also withdraw from the rebooking actions and Abort (H) the process any time. In such a case the Rebooking Wizard is only used for informative calculations.

No, in the Rebook Wizard you can stay within the same fare basis as in the original booking by activating "Do not change fare basis", or you can disable it and choose another fare:

You need to select “Cancel Reservation” in the 3 dots action menu of the Reservation view in the top right corner of your booking. It will result in the cancellation of the whole itinerary and all passengers in the booking. No further actions will be allowed in the PNR, apart from a refund if allowed. In other words, you won’t be able to restore the booking, add new segments or passengers, as well as reuse the existing ticket if not refunded.

You also can cancel a booking by cancelling each passenger in the Passengers section,

or by cancelling each segment in the Itinerary section:

First you need to cancel all or part of the itinerary.

Once the itinerary or part of it is cancelled, a new Order tab (A) is created in the Reservation view. It will contain price breakdown (B) of the amount calculated by the system automatically, according to the ticket’s original fare rule, summed up in Total Amount field (C). This tab will be active until you complete Refund action, by pressing “Refund” (D).

A new window will be opened, with three types of refund listed in Choose Refund Type menu (A):

• Refund According to Fare Rules, which is preselected by default and calculates amount to be refunded according to ticket’s original fare rule conditions

• Refund Tax Only, which deducts base fare and leaves airport taxes to be refunded

• Nothing to Refund, which transforms the refund value into zero; you might want to select this option in case you only need to close the coupons status

With each change of selection, the amount in “Due to Refund” field (B) will be automatically recalculated.

After final selection, press the “Next” button.

In the upper part of the window, details of the original payment transaction or transactions will be displayed for reference, including date, amount and payment method (A). The review of the refund amount will be again displayed in “Due to Refund” field (B) for final verification. Select payment method for the refund (C). In the Specify Notifications section you can leave or unclick the preselected email address that will be used for email notification about the performed refund transaction (D). You can also manually add more recipients if needed in “Others” field (E). Click “Refund” (F) to accept refund conditions, perform financial the transaction and change ticket coupons to final status Refunded.

After a successful refund transaction, you will be moved to a confirmation window where you can print or save your receipt.

No, first you need to cancel the booking using the Cancel Reservation function. In a second step you might wish to proceed with the Refund separately. Please refer to the FAQ question: How do I cancel a booking? and How do I refund a ticket? for a more detailed description of each process.

Any cancelled part of the booking, including itinerary, passengers or ancillaries will create a new refund order, keeping all other services in the PNR active. This means that you still can perform a partial refund in an active booking.

To cancel a flight segment, click on the 3 dots action button and select “Cancel”.

To cancel a passenger, click on the 3 dots action button in the Passengers section and select “Cancel Passenger”.

To cancel a passenger, click on the 3 dots action button in the Passengers section and select “Edit SSR”.

In the new popup window that will open, remove the desired service by clicking on the trash bin icon (A). Then click on “Save” (B).

After any of the above actions is performed, a new order (A) will be created, including a summary of the items to be refunded (B). The “Refund” button (C) will be enabled in the lower right corner of the page. Proceed with the refund steps, referred to under How do I refund a ticket? for more detailed instruction.

When you cannot click the "Refund" button and it appears as below most likely your profile has not been granted refund permissions. Please contact your administrator and request permission to perform refunds.

This can be done under the Links section, the Payments area, above the Itinerary and Passengers sections. Every transaction will have its own record which can be seen by clicking on it.

In each record you will be able to examine the included items with price breakdown (A), transaction details (B) and related PNR and document number (C).

Once you have retrieved your ticketed booking, you need to open the Links tab (A) and navigate to the Linked Tickets section (B).

When you click on the ticket number you will find the coupon status in the upper part of the ticket view section. Possible statuses, other than Open for Use, are listed in the graphics below.

You can also verify the coupon status in the Passengers section, next to the ticket number, and reach the same ticket view as in the above graphics, by clicking on the ticket number or the status.

You can also retrieve the ticket view straight from the search tool in the upper right corner of the main navigation window. Click on the “Enter” key after the ticket number is inserted into the Search field.

Once you have retrieved your booking, select the History tab (A) in the main navigation window. You can track most actions in the PNR, including their timestamp (B), the user performing this action (C) and its short description (D).

You can compare two different actions in the history, to see what has changed. First select the records (A) and then click on the “Compare” button in the top right corner (B).

In the result window there will be three types of results visible:

• black means that there is no difference observed between the versions

• red with a minus (-) sign, marks elements missing in the version

• green with a plus (+) sign, marks present elements in the version

Yes, use the “Push Reservation” function in the 3 dots action menu after you have retrieved the desired booking. Please remember that you need to have permission granted by the Administrator to use this feature.

In the popup window you start with choosing the desired Company, Office and User from the dropdown menus (A), one after another. If the User is selected, the User Login field (B) will be filled in automatically by the system. The “Push” button will enable the chosen user to see the pushed PNR (C).

Select “Ticketing Confirmation” under the 3 dots action menu.

You can use the email addresses saved under contacts or add/replace them with different email addresses.

After you have retrieved the needed booking, press Reservation Confirmation button in main menu of the Reservation View.

You can use the email addresses saved in booker contacts section, that will be preselected or add/replace with different one.

This feature works only for unticketed bookings.

Select “Notify” when clicking on the 3 dots action button next to each segment.

You can use the email addresses under the contacts section or add/replace them with different email addresses (A). You can also send a text message to a mobile device (B). Please remember that you need to keep the international format (+481234567). The Message will be sent once you have set up an account with a text messaging service provider. The message will be simple text and you need to take care of the subject and content (C). Click on “Send” (D) once all message details are inserted.

There is separate tool for group bookings, displayed right below the "New reservation" button for individual bookings in Sales menu. Minimum number of passengers for group booking and maximum number of seats displayed in availability depend on the configuration of an airline’s commercial programme. If this button is not visible to you, it means that only an airline is allowed to make group bookings.

After the flight and fare selection you will move to the next step, in order to name the group and to insert passengers’ names. However, it is also possible to create a group without any names, so this step is optional.

Once you have the passengers’ names you can insert them manually, but also you can use any list from excel file. First select the necessary fields, copy them:

and paste after putting the cursor in the first empty Title field:

The further steps are as in an individual booking.

Once the booking is created, the default way for how names are displayed in the PNR is regular, same as for individual bookings. You can change the display into the list view, known from new group booking process, that enables inserting the names from an excel sheet.

There is separate tool for bulk bookings: The Bulk Reservation section displayed in the Sales module.

In step 1 you will see the bulks availble to your user profile. You can see how may tickets are left in the bulk and the travel/booking validity periods. After selecting the bulk click "Continue".

In the next step you will be offered the flight search tool, where only the routes and dates included in the bulk will be displayed for selection. Once selected, available bulk fares will be listed.

Once you select the flight and fare, provide passenger and contact details and click "Finish", the ticket will be paid by bulk account and issued automatically.

If the result of a flight search looks similar to the below screenshot, it means that your user account has been created with a default currency that is not supported by the commercial programme of the airline. Please contact the administrator to change your default currency to a supported one.

Please check if all mandatory data of the passengers and in the Contacts tab are completed. The "pay" button is not active until all mandatory informations have been inserted.

APIS stands for Advance Passenger Information System and governs the provision of a limited number of passenger data (e.g. passport, ID details, date of birth etc) from a commercial airline to the government organizations of the destination country.

APIS data can be entered into the DOCS/DOCO/DOCS field(s) when creating a reservation. These fields can be configured as mandatory or optional and may in some cases prevent the payment until at data is provided.

APIS data will be included in DOCS/DOCO/DOCA SSRs when the reservation is created and are then found in the Passenger list in Flight view under Flights.

Contact WorldTicket support to enable configuration of mandatory APIS fields on one or more routes.

When the reservation is created, APIS data can be entered (if it is missing) or be modified for each passenger from the Reservation view. To do this, click on the three dots action button (step 1) next to the certain passenger. Then, click on “Edit Passenger” (step 2).

In the Edit Passenger window, find the APIS Information section and enter/modify (step 3) the tab(s) fields with the required data (DOCS, DOCO, DOCA). Afterwards click on the “Save” button (step 4).

The Upgrade or downgrade options allow you to change a reservation to a different fare on the flight which is booked. The activation of both as well as the configuration of applicable fees should be done under the fare rule by the SMS5 administrator.

In order to process upgrade or downgrade use the “Change Fare” button that you can find next to each segment under the Itinerary block in the Reservation view.

If both upgrade and downgrade are available, then in the

Change Fare

window you will be able to find all fares on your flight where seats are available. Check the picture below.

The SEZ-BOM segment has been initially booked with KRTSC fare basis with an amount of 529,53 USD (refer to the screen from sales module below).

In case there is an Upgrade activated only, there will be no fares displayed lower than the ticket was booked with. Since downgrade is not allowed, SMS5 filters out the GSCFAM fare basis with an amount of 67,29 USD which was available before in the Change Fare window.

If downgrade is activated, and upgrade disabled in the fare rule, then the change fare window will only display fares which are lower than initially booked (in our example, it was 529,53 USD).

The Fare basis the ticket has been booked with initially will also be displayed in a Change Fare window. However, the operation will not be allowed, as the system would not see the difference.

In order to change the fare (for any upgrade or downgrade), double click on a new fare basis from the list (step 1), then click on the “Pay Later” or “To Payment” button (step 2). In the first case, the due to pay amount will be added to an order. From there you can click on the “Pay” button to get to the Payment window.

If you click on the “To Payment” button in the Change Fare window, a payment window will open. You can select the available payment method from the drop-down list (step 3) and complete the payment afterwards by clicking on “Pay”.

In the end you will see the confirmation for a successful payment.

The Split option is available for bookings with 2 or more passengers. For instance, if there is a need to change the flight for one of the passengers from the same PNR, then you firstly need to split the booking into 2 and afterwards change the flight for a certain passenger.

In order to split a booking, click on the “Action” button, next to the passenger in the Reservation view. Select “Split Reservation”.

In the Split Reservation window, you will find 2 boxes with the current passenger list and a new list which will go to a new reservation. Click on a passenger name to get it moved between two boxes. If there is a group of passengers, use the “Add All” / ”Remove All” buttons to manage them between the boxes. As we have only 2 passengers, SMS5 automatically locates each of them in a separate box. To complete the split action, click on the “Split” button (3).

SMS will process the operation and will display the new record locator next to a New reservation text.

Click on the “Finish” button to close the window.

To quickly access a linked PNR after split, click on the PNR number which is now available under the Associated Reservations section.

The Go Show feature allows you to create a reservation on the flight which has already departed, or has all inventory closed because there is too little time left before departure. It is typically used when a passenger arrives at the flight last moment and does not have a ticket. The feature may be used in the airport by authorized airline staff when a passenger is not in the passenger list, but needs to be accepted for the flight. Also the feature may be used if the check-in agent accepts a passenger without a reservation to the flight, where the passengers’ ticket was paid, but not created in the system.

Yes. The permission RES_BOOKING_ADD_GO_SHOW_PAX needs to be assigned. Additionally the user must have a standard set of permissions allowing to create a regular reservation, access to relevant fares, and access to the Flight View module as shown in this screenshot.

A Go Show reservation may also be created from PFS Queue (if such a queue is enabled), but only if the PFS message containing information about such passengers is received from the airport agent and is displayed in the queue. In such a case, the passenger name and last name does not need to be inserted manually.

Under Flights menu go to category Retrieve Flight and open the flight where the Go Show passenger must be registered to. In the flight, open the tab passenger and click on “Register GO-Show” button as shown below.

Then in the open dialogue window:

• Choose compartment, RBD, fare basis

• Add passenger name, last name, type, title (add more passengers if necessary)

• Decide if payment should be taken immediately

• Decide if the coupon status should be changed to “Boarded” immediately

• Confirm your action and proceed to payment if necessary

The feature may be used on all flights with the departure date / time no later than today (until 23:59). The feature may also be used on all the flights in the past.

You may create a reservation in any RBD for which a fare exists and is available to you. It does not matter if the RBD is open for sale or closed. The reservation may even be done in the RBD which has never been open, and after the flight is already closed (after departure). It is assumed that the airline administration must provide a clear instruction about the fares allowed to be used in such circumstances.

When you create a Go Show reservation you may choose between two options: you can make yourself the originator of the reservation or you can choose any other user created in the system for this role.

The Go Show flow is designed for extraordinary cases. It is assumed that the user who creates a go show reservation might be not authorized to accept payment, but still the passenger needs to be accepted on the flight, so the ticket is needed. Additionally, Go Show situations often occur in the airport before check-in or outside of office hours. Therefore, as an exception, it is possible to issue a ticket now, but to pay later (for example, in the airlines’ office during normal office hours next day).

Retrieve Reservation is used to provide a travel agent the possibility to extract a PNR, which is not normally accessible to the travel agent, by using the record locator and passenger name. This feature is similar to Push PNR, however, Push PNR is usually performed by the airline staff (who delegate the PNR to the travel agent), while with Pull PNR the agent gains access to the reservation, without any airline assistance. There is no separate permission needed for travel agents to be able to retrieve a reservation.

Under the Sales menu choose the Retrieve Reservation category. At the top, click on the three dots action button next to “Retrieve PNR”

Fill in the record locator and passenger last name and click on the “PULL RESERVATION” button.

You can perform all actions with such PNR as if it was a PNR created by yourself. If you make any adjustments to the PNR (for example, “rebook”), this action will be displayed in your company sales reports.

When you open a reservation, you can navigate between five different sections, shown above.

Links allows you to navigate between payments and tickets, in the contact section you may review and adjust contact information, history tab is documenting users’ actions within the reservation, in the communication tab you can check emails sent, and in the remarks section you may add remarks for internal use.

If there is an amount to pay or an amount to refund in the reservation, then an additional “Order” section will also appear in the structure.

The section Links allows you to navigate between different items such as tickets, EMDs, and payments within a reservation and allows you to get more detailed information about some key elements of the reservation. Each ticket, each EMD, or each payment transaction and refund action, including failed attempts, will be shown here as separate records.

If your reservation was created after a split from another reservation or if another reservation was split from yours, then links to those PNRs will be provided under Associated Reservations.

Click on any hyperlinks under Links and you are taken to the corresponding ticket view, reservation view or payment view.

You can then navigate back to the Links tab from any of those destinations.

The Order section appears as the first tab in the Reservation View, when there is an amount to pay or refund. Most frequently, it happens when a reservation is created, but not yet paid.